Serving all of Dallas, Texas, including University Park, Preston Hollow, Highland Park, Bluffview, Lakewood, Southlake, and North Dallas along with our international clients, since 1980! After 38 years, nobody has more experience than Gray & Sons Jewelers. Will definitely go to these guys in the future and I highly recommend them.Why does Gray & Sons have happy Dallas watch repair customers? Gray & Sons Jewelers is the most respected, independent Watch Repair and Service Center in the U.S.A. Not just because the problem with the date was fixed but also the customer service they provided was impecable. I finally collected my watch yesterday and was so happy. This is why it makes them different from other shops. It took slightly longer than expected for them to fix the watch during Christmas Holidays and parts but Jonathan was always available to respond to my queries even when the shop was closed and kept me informed during this period and was on hand to answer any queries - Jonathan is very passionate about watches as well. I left it with Joel at the shop in December and he assured me that they will fix it. The day I went to them they tried to look at it and fix on the spot but they said it would take longer and asked me to leave the watch with them.
I bought a mechanical watch recently and it had issues with the dates. Thanks to both Joel and Jonathan for getting my watch fixed. These guys really know what they are doing!! I highly recommend this teeny tiny shop in Piccadilly Circus station. Don’t take the risk with this place if you care about your watch as much as I did! Lewis I have included a picture of the watch taken shortly before I took it to the shop, and a picture of the watch the day It was collected.
#CARTIER WATCH BATTERIES REPLACEMENT FULL#
I think anybody would expect full knowledge on the complete procedures, and this would always include visual changes. Truly terrible service and honestly wouldn’t recommend anybody to do business with unless you’re getting your strap resized. I maybe should have read things a little closer and what exactly the 5* reviews where reviewing as it seems whoever was left in charge with my watch could probably really just about change a battery, let alone anything else. I’ve never left a review on google before but felt leaving this info was somewhat important.
I went with google and trusted the reviews for this but couldn’t have got it more wrong. I asked for a full refund of what I paid to have the repair which was received. Originally I was offered a replacement watch of the same model and year, but in my opinion this is completely missing the point. What was a very special little watch to me has now been completely ruined thanks to the hands of whoever was involved in this. The entire dial also now sits at about 2mm deeper in the case than it did originally too. They drilled into the dial’s small day/date window to extend the width on the left side without my knowledge or consent in order to “fit” it in.
I tried to see past this but later on that day I noticed that they had replaced the hands with much larger and what where in my opinion completely inappropriate ones for the small dress watch that is was. This was completely disregarded on collection and was given back to me without an apology and as though nothing had happened. I collected my watch to see the dial had been completely chipped between the 11 and 1 o’clock markers. After not much more information on that regarding procedures I decided to trust the good reviews id seen earlier on google and went ahead with it. They informed me that the mechanism was obsolete and needed replacing. I took a Seiko with a lot of sentimental value to the shop to repair as it stopped running.
0 kommentar(er)
